1. How long does order processing take?

All orders are processed within 1–2 business days after payment confirmation.

Once your order has been processed, it will be handed over to our courier for delivery.

2. What delivery method do you use?

We deliver nationwide using PAXI (Pep to Pep).

3. How long does delivery take?

We use PAXI’s 3–5 business days delivery option.

Delivery times begin after your order has been processed, not on the day of purchase.

4. How much does delivery cost?

Delivery is charged at a flat rate of R110 per order.

This fee will be calculated and displayed at checkout.

5. Will I receive a tracking number?

Yes. Once your order has been dispatched, you will receive a PAXI tracking number to monitor your delivery.

6. Do you offer returns or exchanges?

Due to the hygienic nature of hair products, we do not accept returns or exchanges.

Please ensure that you:

• Select the correct product
• Review product descriptions carefully before completing your purchase.

7. Can I cancel my order after placing it?

Unfortunately, no cancellations are allowed once an order has been placed, as orders are processed promptly.

8. What if my order arrives damaged or incorrect?

If you receive an incorrect item or your order arrives damaged, please contact us within 24 hours of delivery with:

• Your order number
• Clear photos of the issue
  

We will assess the matter and assist where applicable.

9. Is the hair suitable for natural hair?

Yes. Our Afro-kinky bulk hair is designed to blend seamlessly with natural textures, especially 4C hair, making it ideal for protective styling.

10. How can I contact Afri Kink?

If you have any questions not covered in our FAQs, please feel free to send us a message via the contact form, and we’ll get back to you as soon as possible.

By placing an order with Afri Kink, you acknowledge that you have read and agreed to our policies.